Custom Case 1
online travel servicesline"BlackFamily"difficult to stand.
National Tourism Administration recently issued an announcement stating that the "Service Requirements for the Operation of Third-Party Online Trading Platforms for Travel Agency Products" and "Service Requirements for Travel Agency Service Outlets"and so on.5approval of travel industry standards, willin7months1date of implementation. Among them, the first new regulation is the first regulation of online tourism business services, which has a strong pertinence to the governance of the current online tourism chaos, so it has attracted much attention.
regulations regulate the operation of online travel?Fan?.industry"ichthyosaur mixMiscellaneous", when tourists choose online travel services, once there are disputes, difficulties in safeguarding rights, leakage of user information and other issues, whether there are corresponding measures for supervision.Application?what impact it will have on the future development of online travelRing?conducted research interviews on these issues.
"BlackFamily"enterprises are difficult to base
In recent years, China's online travel market has grown rapidly, creating a number of online travel companies such as Ctrip, Qunar, and Tuniu. At the same time, many travel agencies have gradually expanded their business to online, and the official website has become an important way to attract customers. More and more tourists are also used to online query related information, booking product line, and make the corresponding evaluation."online tourism is of positive significance for promoting the construction of China's modern service industry and giving consumers more choices..", first of all, it affirms the positive significance of online travel enterprises, and points out that there are still some problems,"some companies publish some false travel information on the Internet, and some are suspected of violating the Tourism Law and the Travel Agency Regulations.."
browsing travel websites, we often look"incenseXday tour, only999yuan", at attractive prices, may hide consumer traps. In addition, some websites have false information, and even some have no qualifications."black travelClub","Black Guide"is also online."muddy water touchfish". In the event of a dispute, consumer safety is difficult to guarantee, it is difficult to pay.
"first of all, we are faced with the problem of defining the responsibility, whether it is the responsibility of the publisher or the responsibility of the publishing platform.Ren?"Dai Bin said.7months1day clearly explained the classification, transaction process, basic requirements of operation, basic requirements of service, and requirements for travel agencies of the third-party online trading platform of travel agency products.
new regulations,"(Third-Party Networkseasy)platform shall obtain the industrial and commercial business license, the telecommunications and information service business license, complete the filing of the operating website, and publicize the relevant letter in a prominent position on the main page of the website.interest","shall sign a contract with the travel agency to operate and supervise the travel agency products and related letters issued by the travel agency.interest","may establish a credit evaluation system to evaluate and manage the credit of travel agencies. The credit rating evaluation system shall be publicized in advance and provide credit rating inquiry services for tourists.Services". These provisions provide a guarantee for further regulating online travel operations and safeguarding the rights and interests of consumers.Manufacturing"BlackFamily"companies can no longer stand.
Save Transaction Letterinterest3years as a basis for the protection of rights
accordingXXConsulting,2013, the size of transactions in China's online travel market2204.6billion yuan. The "Survey of Chinese Netizens' Tourism Leisure Life and Outbound Tourism Consumption" shows that young and middle-aged people with high education and middle-income have become the main body of online consumers with travel habits, and their travel methods tend to be networked and self-service.,75%Internet users will choose online network transactions for tourism consumption.
"XX"isthis.75%. As an independent photographer, travel expert,"XX"have been helping themselves27countries. Aboutin2010, he began to plan his entire journey through the Internet, and dealing with various travel websites became the norm for his travel.."sometimes I hit the road alone, sometimes I set off with a few friends.."in this process,"XX"found many imperfections on travel websites.
", I made an appointment with some friends to go to Sanya for vacation and buy products through a travel website. Several others entrusted me with full power. So, peer.7people..""XX"says,"is very convenient and saves time, but it also has hidden dangers. For example, the travel agency only has the real name information of one participant, and the travel website only signs a travel contract with me, which cannot guarantee that every tourist will recognize the terms of the contract. If there is an accident or a dispute, it will be difficult for my friend to defend his rights.."
, Dai Bin stressed that tourists through the website to buy tourism products, must sign a contract. General formal online travel sites also have a variety of options in the way of signing: online signing, fax signing, door-to-door signing or retail signing. According to Articles 10 and 11 of Chapter II of the the People's Republic of China Contract Law, electronic contracts signed online have the same legal effect as paper contracts.
regulations also have corresponding requirements for the information and data services of online travel enterprises.."platform transactions are stored for a long time from the date of the last login.in3year. The searchable transaction data is stored for a long time from the date of the transaction.in3year."in this way, if there is a dispute after the consumption of tourists, there is a basis for safeguarding their rights.
still has a long way to go to prevent information leakage
recently, online booking or purchase of tourism products, tourist information has been widely criticized.
today.year3month, vulnerability reporting leveltable"XX"released a message on its official website, pointing out that a large number of users of Ctrip's bank card information leakage. The leaked information includes: cardholder's name, cardholder's ID card, bank card type, bank card number, etc., endangering user payment security. According to industry sources, this"fears affect online travelindustry". Other problems such as leaking user contact information and purchase records are also common.
"this is indeed a problem that plagues the vast number of tourists.."dai bin admitted in an interview with this newspaper.,", we should also see that this is not only in online travel companies, but also in other areas of Internet companies, such as shopping. Preventing information leakage is a problem of network supervision, involving many departments. The efforts of the tourism sector alone are difficult to solve. It needs to be solved by Internet supervision departments, financial supervision departments and public security departments.."
